Terms and Conditions

You buy from KARMICA BV, a Belgian company in Bruges.

The webshop karmicare.com and its checkout subdomains are operated by:

KARMICA BV (trading as KARMICARE), Vizierstraat 28, 8000 Bruges, Belgium · Enterprise number (KBO/BCE) 0676.972.896 · VAT BE 0676.972.896 · RPR Enterprise Court of Ghent, division Bruges · EORI BE0676972896 · Belfius Bank, IBAN BE73 0689 0664 2960, BIC GKCCBEBB · care@karmicare.com · +32 (0) 478 57 27 61

These terms apply to every order and membership you place on karmicare.com.

1. These General Terms and Conditions (“Terms”) apply to all offers, orders, contracts of sale and membership agreements concluded via our website between KARMICA BV (“we”, “us”, “vendor”) and any purchaser (“you”, “customer”).
2. A “Consumer” is any natural person acting for purposes outside their trade, business, craft or profession (Article I.1, 2° of the Belgian Code of Economic Law, WER). If you order as a dental professional, clinic or reseller, specific B2B conditions apply in addition to these Terms.
3. Territorial scope: we deliver to consumers in the member states of the European Union. We do not deliver outside the European Union.
4. Non-discrimination and geo-blocking (Regulation (EU) 2018/302): we do not apply discriminatory conditions or geo-blocking based on the nationality, place of residence or place of establishment of EU customers.
5. Age: by placing an order, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
6. Access to these Terms: these Terms are always available at karmicare.com/en/pages/terms-and-conditions and are provided to you on a durable, printable medium with your order confirmation.

Awake and Asleep are cosmetics, not medicines. Your order becomes a contract once we confirm it by email.

1. EU cosmetic status: KARMICARE products (including our oral care systems, personal hygiene formulations and related accessories) are classified and notified as cosmetics under Regulation (EC) No 1223/2009 and manufactured under Good Manufacturing Practices (ISO 22716). They are not medicinal products or medical devices. Product descriptions, biorhythmic formulations and ingredient information describe cosmetic hygiene properties, enamel support and daily care, and are not medical diagnoses, treatments or cures.
2. Offers: product descriptions, formulations and illustrations on our website are presented as precisely as possible. Minor variations in packaging or shade are not a defect. Obvious errors in prices or descriptions do not bind KARMICA BV.
3. Contract formation: selecting products and completing checkout is an offer to buy. As Belgian and EU consumer law requires, our final order button is clearly labelled “Pay now” or with equivalent wording. The contract is concluded when we send you an automated order confirmation email with your order summary, delivery details and a copy of these Terms.

Every first order comes with a money-back guarantee: 14 days on Try Once, your first cycle on the 60-Day rhythm, 60 days on the Year. Your legal right to withdraw comes on top.

4.1 Statutory right of withdrawal (14 days)

1. 14-day withdrawal period: you may withdraw from a contract concluded online without giving a reason within 14 calendar days of physical delivery (Article VI.47 WER). For a membership, the period runs from your first delivery. Tell us by email at care@karmicare.com, by phone on +32 (0) 478 57 27 61, or with the form in the Annex.
2. Reimbursement: we reimburse all payments received from you, including standard delivery charges, within 14 calendar days of receiving the returned unopened goods or proof of return shipment.
3. Same payment method: we reimburse via the same payment method you used. We never substitute a voucher unless you expressly ask for one.
4. Relation to our guarantees: the money-back guarantees in clauses 4.2 to 4.5 are voluntary commercial guarantees. They come on top of your statutory rights and never limit them.

4.2 Try Once: 14-day money-back guarantee

1. Period: 14 calendar days from delivery.
2. Opened formulas qualify: you may open and try the duo and keep it. No return is required.
3. Refund: everything you paid for the order, including the shipping charge, within 14 days of approval, to your original payment method.

4.3 60-Day rhythm: money-back guarantee for your first cycle

1. Scope: the guarantee applies to new members and covers the first 60-day cycle only.
2. Deadline: your request must reach us before your first renewal is charged (60 days after your order). We remind you at least 5 days before. Continuing into the second cycle ends the guarantee.
3. Refund: your first membership payment, minus any Care Credit you already spent that was earned from that payment. Unused Care Credit earned from that payment is removed. The refund follows within 14 days of approval, to your original payment method.
4. What you keep: the duo and the Welcome Kit. Nothing has to be returned. Your membership ends and no renewal follows.

4.4 Year: 60-day money-back guarantee

1. Deadline: within 60 calendar days of your first delivery.
2. Refund: your annual payment, minus any Care Credit you already spent that was earned from that payment. Unused Care Credit earned from that payment is removed, remaining deliveries are cancelled and the renewal is stopped.
3. Return: you keep the opened duo and the Welcome Kit. The other duos come back unopened (pump never primed) within 14 days of approval, with the prepaid return label we send you at our expense.
4. Deductions: for each additional duo that comes back opened, or does not come back, €59 is deducted from the refund.
5. Lost return parcels: we carry the transport risk of our prepaid label. The refund is paid once the carrier’s tracking shows the parcel was handed in.
6. Timing: the refund follows within 14 days of receiving and inspecting the returned duos, to your original payment method.

4.5 One money-back guarantee per customer

Each customer is entitled to one money-back guarantee in total, whichever option they start with (Try Once, 60-Day rhythm or Year). Switching plans or rejoining does not create a new guarantee. This rule never limits your statutory withdrawal right or your legal guarantee of conformity.

4.6 Packaging notice: airless pump and first-use priming

1. Hermetic airless packaging: where KARMICARE formulas come in airless packaging, the pump creates a continuous vacuum that protects the active formulation from air, oxidation and bacterial contamination without harsh chemical preservatives.
2. Unprimed factory state and priming: the pumps are not pre-pumped. On first use, press the pump head firmly 3 to 10 times to draw the formula into the nozzle.
3. Sealed delivery and opened formulas: Awake and Asleep are delivered sealed. The pump is unprimed and the nozzle holds no formula; priming the pump breaks that seal. Once primed, a formula can no longer be sold for hygiene reasons, so the statutory right of withdrawal no longer applies to it (Art. VI.53, 5° WER). Should that exception not apply in your case, we may deduct the loss of value caused by the use from your refund, up to the full price of the formula (Art. VI.51 §2 WER). Our money-back guarantees in clauses 4.2 to 4.4 are more generous and are not affected.

4.7 How to request a refund or return

1. Email care@karmicare.com, or call +32 (0) 478 57 27 61, with your order number and the option you chose (Try Once, 60-Day rhythm or Year).
2. For a statutory withdrawal of a one-time order, we send you a return authorisation and the warehouse address: KARMICA BV, Returns Department, Vizierstraat 28, 8000 Bruges, Belgium. You pay the direct cost of return shipping, unless the return is due to a defect or our shipping error.
3. All refunds are issued without deductions or administrative fees other than those set out in clause 4.4.
4. Orders paid partly with Care Credit: the money paid goes back to your original payment method and the Care Credit you used returns to your balance. Care Credit earned from the refunded order is removed, or deducted from the refund if you already spent it. Care Credit is never paid out in cash.

Prices include VAT, your member price is protected while you stay, and memberships ship free.

1. Prices: prices are shown on our website and at checkout. For deliveries within the European Union, they include Belgian VAT or the VAT rate of your EU country through the EU One-Stop Shop (OSS).
2. Member price protection: the price of your membership stays the same for as long as your membership continues, including during a pause. When your membership ends, a later membership starts at the price applicable at that time.
3. Personal offers: we may make you a personal offer, such as a member price, by email or in your account. The offer states its price and conditions; these Terms apply to everything else, including price protection.
4. Shipping charges: memberships ship free within the European Union. For Try Once, the shipping charge for your delivery zone is shown at checkout before payment.
5. Price reductions (Omnibus Directive): under Article VI.19/1 WER, when we advertise a price reduction, the reference price is the lowest price KARMICARE applied for that product in the 30 calendar days before the promotion.

You pay through certified payment providers. We never see or store your full card details.

1. Accepted methods: Bancontact / Payconiq, iDEAL, credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay and PayPal.
2. Security and encryption: payments are encrypted with TLS and processed by PCI-DSS Level 1 certified providers (Stripe Payments Europe Ltd. and PayPal (Europe) S.à r.l.). KARMICA BV never stores, processes or has access to your full card details.
3. Strong customer authentication: under the revised Payment Services Directive (PSD2), online card payments use 3D Secure two-factor authentication.

A faulty pump, a defective formula or a broken brush is covered for two years. Using up a formula is not a defect.

1. Legal framework: European consumers have a legal guarantee of conformity under Articles 1649bis to 1649octies of the Belgian Civil Code and Book VI WER, transposing Directive (EU) 2019/771 (Law of 20 March 2022).
2. Consumable oral care (nature of the goods): under Article 1649quater, §4 of the Belgian Civil Code, the guarantee applies taking into account the nature of the goods. KARMICARE formulas are consumable cosmetic goods designed for an intended cycle of daily use (for example 30 to 60 days, depending on volume and frequency). The guarantee does not mean a formula lasts two years once opened. Normal depletion, natural bristle wear, or use beyond the Period After Opening (PAO) or minimum durability date is not a lack of conformity.
3. What is covered: latent manufacturing defects and mechanical non-conformities present at or arising from delivery: failure, jamming or breakage of the airless pump while formula remains inside under normal use; formulation defects such as premature separation, contamination, abnormal discolouration or instability before the expiry date or PAO when stored as recommended; defective seals, leaking containers or structural defects in toothbrush handles or floss dispensers.
4. Remedies: for a verified manufacturing or packaging defect, KARMICARE provides a free replacement of the defective unit (or a replacement bottle or pump). If replacement is impossible or disproportionate, you are entitled to a proportionate price reduction, or to end the contract with a full refund.
5. Notification: tell us within two months of discovering a lack of conformity (Art. 1649quater, §2 Belgian Civil Code) by emailing care@karmicare.com with your order number, a description, and photos or a video of the defect.
6. Exclusions: normal depletion of the formula; natural wear of toothbrush bristles; damage from improper storage (extreme temperatures, direct sunlight, moisture or tampering with the bottle); use after the PAO or expiry date.

Examples

Until your parcel is in your hands, it is our responsibility.

1. Transfer of risk (Art. VI.44 WER): the risk of loss, theft or damage in transit stays with KARMICA BV until you, or a third party you designate (other than the carrier), take physical possession.
2. Delivery area: we deliver to addresses in the member states of the European Union. Please make sure your shipping address is complete and correct.
3. Delivery times (estimates): Belgium, the Netherlands and Luxembourg 1–3 working days; rest of the European Union 2–5 working days.
4. Delays: unless another date was agreed, we deliver within 30 days of the contract. If we do not, you can ask for delivery within an additional reasonable period. If we still fail to deliver, you can end the contract and receive a full refund of everything you paid within 14 calendar days of termination.

No lock-in, a protected price and a reminder before every renewal. Gift, pause, skip or stop whenever you like.

1. The options: Try Once is a single duo without renewal. The 60-Day rhythm delivers one duo and renews every 60 days. The Year delivers six duos, three at the start and three six months later, and renews once a year on its anniversary; a Year that starts on 29 February renews on 28 February. Prices are shown at checkout.
2. Authorisation: when you start a membership, you authorise KARMICARE (through our payment processor, Stripe) to charge your chosen payment method automatically at each renewal: every 60 days, or once a year.
3. Welcome Kit: your first membership order includes a Welcome Kit with a morning toothbrush, an evening toothbrush and a charcoal floss.
4. Renewal reminder: we email you at least 5 days before every 60-Day rhythm renewal, and 30 days and 7 days before every Year renewal, so you can pause, reschedule, skip or cancel in time.
5. Pausing: you can pause for up to 60 days at a time, and for up to 60 days in total within any 12 months. On the Year, a pause postpones your second delivery by up to 60 days; your renewal date stays the same.
6. Cancelling: you can cancel at any time in your customer portal or by email. Cancelling stops your next renewal; it is not a refund request. Deliveries you already paid for, such as the second half of a Year, still arrive. Refunds follow clause 4; for a renewed membership, see 9.9.
7. End of your membership: your membership ends when the last period you paid for runs out.
8. Switching plans: to move from the 60-Day rhythm to the Year, cancel your 60-Day rhythm and start a Year membership. A switch does not create a new money-back guarantee (clause 4.5).
9. Renewal orders and ending a renewed Year: renewal orders are dispatched two working days after the charge. If you cancel before dispatch, we refund the renewal in full. After a Year has renewed, you can end it at any time with one month’s notice; we refund €59 for every duo not yet dispatched. Care Credit earned on a refunded amount is removed, or deducted if you already spent it (clause 4.7).
10. Gifting: you can send a delivery as a gift to another address in the European Union from your customer portal. The membership, its payments, Care Credit, the right of withdrawal and the money-back guarantee stay with you; the recipient receives the formulas only.

Members earn Care Credit with every payment and can spend it on any order. It stays valid while you are a member, and for 12 months after.

1. Earning: you earn Care Credit worth 10% of each 60-Day rhythm payment and 20% of each Year payment. It is available immediately after a successful payment.
2. Other Care Credit: Year members can earn the Dental Check-up Reward as Care Credit (clause 11), and you receive €5 for completing the starting questionnaire.
3. Spending: you can apply Care Credit to any product, including membership orders. It is deducted from that order only; it does not change your membership price or later charges.
4. No cash value: Care Credit is never paid out in cash and cannot be transferred.
5. Validity: Care Credit stays valid while your membership continues and for 12 months after it ends (clause 9.7). If you rejoin within those 12 months, your remaining credit carries over.
6. Refunds: if an order is refunded, the Care Credit you used on it returns to your balance; Care Credit earned from it is removed, or deducted from the refund if you already spent it (clause 4.7).

Year members who have their oral health checked after six months receive €40 in Care Credit, once per membership year.

1. Who: members of the Year, in any EU member state.
2. When: for a dental visit from six months after your first delivery until your membership anniversary.
3. What we need: proof of the visit (an appointment confirmation or invoice) and the follow-up questionnaire. Your answers about your oral health are processed only with your explicit consent; see our Privacy Policy.
4. Reward: €40 in Care Credit, once per membership year.

If something truly beyond anyone’s control blocks the contract for more than 30 days, either of us can end it and you get your money back.

1. Neither party is liable for delay or failure caused by force majeure (Article 5.226 of the Belgian Civil Code): an event beyond reasonable control that is unforeseeable, unavoidable and makes performance temporarily or permanently impossible (for example natural disasters, armed conflict, government restrictions, severe disruption of telecom or power networks, pandemic travel bans or general postal strikes).
2. During force majeure, our obligations are suspended. If it lasts more than 30 consecutive days, either party may end the contract with immediate effect by written notice, and all prepaid amounts for undelivered goods are refunded within 14 calendar days without further compensation.

The Karmicare name, formulas, designs and content belong to KARMICA BV.

1. All elements of the KARMICARE brand, website and range, including the name “KARMICARE”, trademarks, logos, proprietary cosmetic formulations, packaging designs, airless pump concepts, photographs, graphics, text, videos, scripts and educational content, are the exclusive intellectual property of KARMICA BV or its licensors and are protected by copyright, trademark and design law.
2. Any reproduction, distribution, imitation, commercial use, decompilation or reverse engineering of KARMICARE intellectual property without our prior written permission is prohibited.

Every review comes from a verified order, and the site is for lawful use only.

1. Review authenticity: reviews published on karmicare.com are collected only from verified purchasers, through automated verification after delivery. We do not publish incentivised, fake or sponsored reviews presented as organic feedback.
2. Acceptable use: you agree to use our website and customer portal only for lawful purposes and in line with these Terms. Automated scraping, data harvesting, malicious code or interference with checkout is prohibited.

Write to us first. If we cannot agree, independent mediation is available, and the consumer law of your own country still protects you.

1. Complaints: for questions, feedback or complaints, write to our customer care at care@karmicare.com or call +32 (0) 478 57 27 61. We reply within 2 working days and give a substantiated answer or solution within 7 working days. Customer care answers in English and Dutch.
2. Out-of-court dispute resolution: if we cannot reach an amicable solution, European consumers can turn to independent consumer mediation: the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), North Gate II, Boulevard du Roi Albert II 8, box 1, 1000 Brussels · Tel. +32 2 702 52 00 · contact@consumentenombudsdienst.be · consumerombudsman.be/en. For a dispute across EU borders, the European Consumer Centre in your country can help; in Belgium: European Consumer Centre Belgium, Koning Albert II-laan 16, 1000 Brussels · Tel. +32 2 277 99 00 · info@eccbelgium.be.
3. Applicable law: all agreements between KARMICA BV and its customers are governed by Belgian law. Under Article 6 of Regulation (EC) No 593/2008 (“Rome I”), this choice does not deprive a consumer living in another EU member state of the protection of the mandatory provisions of the law of their country of habitual residence.
4. Competent courts: for consumers domiciled in the European Union, the jurisdiction rules of the Brussels I bis Regulation (EU) No 1215/2012 apply: you may bring proceedings before the Belgian courts or the competent courts of the member state where you live. For B2B purchasers, the Enterprise Court of Ghent, division Bruges, has exclusive jurisdiction.

The EU Online Dispute Resolution (ODR) platform closed on 20 July 2025, so it is no longer a route for complaints.

Changed your mind about a one-time order? Send us this form, or simply email us a clear statement. Either is enough.

Complete and return this form only if you wish to withdraw from an eligible, unopened contract.

To: KARMICA BV (trading as KARMICARE), Vizierstraat 28, 8000 Bruges, Belgium, care@karmicare.com, +32 (0) 478 57 27 61

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Product name(s):
• Ordered on (*) / Received on (*):
• Order reference number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if this form is sent on paper:
• Date:

(*) Delete as appropriate.

Download the form (PDF)

Questions about these terms? Write to care@karmicare.com. A person reads every message.